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Reader Comments on Aardvark Daily 21 December 2001

Note: the comments below are the unabridged submissions of readers and do
not necessarily reflect the opinions of the publisher.


From: Brian Harmer
For : The Editor (for publication)
Subj: Well done

Bruce, many thanks for the time and effort you put into
Aardvark. It is essential daily reading for me. As the
voluntary compiler of a news weekly myself, I have a better
than average idea of what is involved. Have a great break
and may next year be even better.

Aardvark Responds
Hey, how could I not publish an email like this ;-)
From: Lindsay Williams For : The Editor (for publication) Subj: Thanks I would like to add my thanks to you, Bruce, for all the hard work put in to this site. Have a good (short) break and best wishes for 2002. From: Jade For : The Editor (for publication) Subj: Sky TV Someone from SKY actually contacted me regarding a phone complaint my partner had made. It was merely to repeat the same old drivel "It's slow because we're upgrading our software...yadedadeda". No mention of the other complaints he had made (along the same lines of the other problems commented on here). When I reiterated them again to her she sounded surprised & claimed they'd never had complaints about those particular problems before. Which is completely untrue, I'm sure. Yes, the speed seems to have improved very slightly, but the other problems remain & the service is still far from usable, let alone enjoyable. My concern, as well as the unusable product & the fact that is was forced onto us, is the probability that SKY is breaching the Consumer Guarantees Act. The product & service shown in their ads (ie type of decoder & speed of service, etc) most certianly doesn't correspond to that provided (therefore does not conform to description) & most people wouldn't consider the service/product fit for the purpose it is intended. Surely the Commerce Commission shuld be on to this? So, my question to the "wonderful heads of SKY who seem to have forgotten the true meaning of customer service" is: if we need newer decoders to properly use the new features SKY has shown in the ads & has promised over & over again, when will SKY be providing these to us? (presumably free of charge because we, the consumer, never agreed to the new service in the first place & had no choice as to what decoders we were originally provided with).
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