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Reader Comments on Aardvark Daily 6 March 2002

Note: the comments below are the unabridged submissions of readers and do
not necessarily reflect the opinions of the publisher.


From: Dennis
For : The Editor (for publication)
Subj: Telecom and ADSL

A couple of months ago I contacted Telecom about ADSL for a
small city-based business (4 users) and less than 2GB
traffic a month (often less than 1GB).
They did not consider ADSL to be a reliable product and
tried to upsell me on Frame relay. Naturally, their prices
were higher than anyone else's and were way out of our
Hmmm ... what options are there when I move to the

From: Andrew
For : The Editor (for publication)
Subj: ADSL

I rang telecom the other day and had a major grump at them
about my ADSL, and demanded a credit for the outages.. I'm
waiting to hear back from them at the moment.. Interested
to know if anyone else has had any luck trying to get
credits.. Will let you know how it goes..

From: Samuel Blight
For : The Editor (for publication)
Subj: DSL problems or JetStream problems?

Something doesn't quite seem to be adding up here.  I get
my internet access at work through DSL (sort of).  Our
internet connection is with Clear in Auckland.  We have a
WAN that runs across Telecom's DSL (using IP.Networking).
We have had very few hiccups that have been Telecom's
problem.  However we do pay a reasonably expensive sum for
IP.Networking.  That makes me question if the problem is
with DSL totally or is it Telecoms managing of it.  Is
JetStream to cheap (at a flat rate) for them to be able to
afford to give it the redundancy they give IP.Networking?
(Which is $520 a month for each site connected at the
minimal rate of 512k).
Which makes me think the DSL circuts are managed so
priority customers (those who pay lots) are given good
redundancy, but the standard user is not.
However if this is the case, Telecom should be open and
transperent about it instead of just blaming the problems
on 'DSL circuits'.

From: Joe
For : The Editor (for publication)
Subj: Err..Not Xtras Fault?

I have 2 ADSL connections. (1 Jetstart for personal use,
and Jetstream for my Internet Server). But I am also * NOT
* with Xtra. As far as I can see, the service here has been
fine with no outages. Now if the service is fine here and
Xtra has an outage..How is it NOT Xtra fault??

From: Stewart
For : The Editor (for publication)
Subj: Problems?

Ive had jetstart for just under 2 weeks now and the service
has been excellent with Xtra. As for the outages you are
mentioning, my adsl router reports ive been connected for
256hours. In this period I have never once experienced
pages not loading, things not downloading etc etc.

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