Aardvark Daily
New Zealand's Leading Daily Net-News Online Publication
Net-Industry
NEWS!
Publishing Internet News and Commentary since 1995 . InternetNZ, the voice of the New Zealand Internet
If you turn on Java you'll see the LATEST news updates here
Aardvark Weekly | Domainz News | Internet Day | World News | Chat!
NZ Net News
NZ Net News in RealVideo

Aardvark Weekly 27 August 99
Click Here!

Some Truly Valuable Info

Something For Free

Worth A Look

ICBIT


award logo

New Sites


here.co.nz


You Say
No New Letters

Advertise Here

Previous Articles

Email:

Contact Aardvark

Privacy Policy

Dateline: 21 December 1999 All Day Edition
Read Yesterday's Edition

Editorial
What A Cruisy Job!
There was a time when only a handful of businesses had any presence on the Internet and asking a businessman for his email address would simply result in a blank or puzzled stare.

However, as we prepare to roll the clock over to the year 2,000 we it's interesting to note just how quickly so many businesses have become extremely reliant on the services offered by the Net.

In many cases, email has effectively replaced fax and the post for day-to-day communications and a company's e-commerce enabled website acts as a 24-hour-per-day salesman -- offering product information and taking orders and payments to customers all over the world.

It stands to reason therefore, that any critical failure in the services that are used to provide a company's Net presence and email can be a very costly event.

While you could be forgiven for thinking that even over the holiday period, the major suppliers of essential services have got the bases covered -- with Telecom monitoring data lines and international circuits while also handling fault reports and most ISPs providing help-desk services between Christmas and New Year -- but there's one absolutely critical service that seems to have been abandoned.

Let's explore the unlikely situation where your service provider or hosting company has a major failure and can't get their systems up again within a reasonable amount of time. Such a failure could even be as a result of the Y2K situation.

Under normal circumstances you could simply transfer your website and email to another provider by having the information related to your domain name updated. For those who don't know how domain names and the DNS (domain name system) work -- when your browser or email program encounters a domain name (such as aardvark.co.nz) it issues a request to the equivalent of an Internet phone book. In New Zealand, this system is run by Domainz and it returns the number of the computer on which your mailbox or website is located. Moving your website to another ISP's computer is simply a case of changing the number that's registered against your domain name.

Sounds simple eh?

But what if the company that manages the domain name registry decides that the service it provides is not important enough to stay open over the Christmas/New Year period?

The answer is that any business which finds itself in the unenviable position of having to change hosting companies during this period is utterly stuffed!

To quote the official Domainz advisory:

The Domainz office will be closed for customer enquiries from the evening of Thursday 23rd December and will re-open Thursday, January 6, 2000

Excuse me? That's a TWO WEEK period when anyone unfortunate enough to have a problem is going to SOL when it comes to having their email and web service restored by changing hosting companies.

Is this acceptable?

And just in case you think I'm scaremongering -- ask all the customers of WebDrive who found themselves in the unfortunate situation of having their hosting company's server fall over -- leaving them without service for several days.

Fortunately, those who were critically reliant on the Net were able to transfer at least their email or their websites to other ISPs and get back online within a day or so. This is not intended as a criticism of WebDrive -- just an indication that this kind of thing can, and does happen.

If this had happend between December 23 and January 6 however, none of those companies could have hoped to have any kind of temporary restoration of service by switching providers.

Domainz seem to think that it's unreasonable for them to have to provide any customer service over the break to help anyone else who might similarly be caught.

With the new government claiming that the Net is becoming an "essential service", surely it behoves Domainz to act responsibly about the provision of customer service over this period. One must ask -- if it weren't a monopoly, would Domainz be quite so quick to disregard the needs of the market quite so quickly?

You'd think that with the healthy profit Domainz is wringing from its monopoly that at the very least they could afford to have at least a skeleton crew onboard from December 27 through December 31 and January 3 onwards. This is disgraceful!

Vote In The Awards
You'll find last year's winners here and this year's voting form here.

Remember -- one lucky voter will be chosen at random to win a brand new Microsoft eunuch-Mouse (officially known as the IntelliMouse) with a cool ball-free approach to mouse maneuvering.

 


General News & Current Events:
7am.com | NZL News | AUS News | GBR News | World News

TODAY'S KEY NET-NEWS HEADLINES


Load in new window Portal wars are over -- guess who won?
Here's a hint: Lycos, Disney's GO Network and Excite@Home are losers. But portals in general will wane as Net marketing forces...
ZDNN

Load in new window Sausage acquires software specialist People Plus
Internet software company Sausage Software has signed a heads of agreement to acquire human resources consulting and software development firm People Plus...
Fairfax

Load in new window Companies Move to Curb Web Surfing on the Job
Juggling a 60-hour workweek and long commutes to clients in the outlying suburbs, Sandy Hoffman, 52, a self-employed accountant in Arlington, has turned to the Internet for her Christmas shopping, to save time...
Washington Post

Load in new window Hack bugs Australain Government's Y2K website
A Victorian Government website dealing with Y2K issues was taken down for the day today after a security breach...
Fairfax

Load in new window Optus and Telstra in Net clash
Optus@Home has cast down the gauntlet to Telstra's broadband Internet service by offering unlimited usage for a monthly fee...
The Australian

Load in new window Compaq developing 'BeOS Lite'-based Net appliances
Compaq is working on a line of Internet appliance products to be powered by Stinger, the cut-down version of the BeOS aimed at such devices...
The Register

Load in new window Microsoft to push MSN in shopping malls
Simon, the giant U.S. shopping center operator, is expected to announce that it will let Microsoft market MSN in 120 of its 190 shopping malls around the country...
CNet

Load in new window DSL Suppliers Boost Security Features
IT managers look for assurance about remote PC security related to the deployment of DSL and cable modem services...
TechWeb

Load in new window New Domain May Unite Europe
A European Commission plan aims to establish "dot-eu" as the domain name for all of Europe. Supporters say the move will help European Net companies compete with American dot-coms...
Wired

More Domainz News


Aardvark Reviews...





Aardvark Daily is a publication of, and is copyright to, Bruce Simpson, all rights reserved
Aardvark's logo created by WebDesign,