Note: This column represents the opinions
of the writer and as such, is not purported as fact
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Many, many years ago, the Ellis brothers started importing
IBM PC clones into NZ. They assembled these boxes, sold them for
a very low prices, and thus an empire was born.
Pretty soon, they had a huge business on their hands, complete with a
Queen Street store-front. There was even talk of them floating
their company on the sharemarket.
Then, almost overnight, it all collapsed and the Exzel brand
was history.
Some time later, there was a little company called PC General.
They made cheap PCs and sold them via mail order. Gradually their sales
grew until they began to take out big ads and business went through the
roof.
Then, almost overnight, it all collapsed and the PC General brand was
history.
The Aardvark PC-Based Digital
Entertainment Centre Project
Yes, at last, this feature
has been updated again! (31 Mar 2003)
Some time later there was a company called PC Direct. It started assembling PC boxes
and selling them from a little store in Ponsonby, Auckland.
Pretty soon, sales went through the roof and they attracted the attention
of Gateway, a huge American PC vendor. Gateway bought them out and then,
almost overnight, they were gone. Cost-cutting on the part of Gateway
saw the extinction of yet another large local assembler.
And now we have The PC Company
which, after modest beginnings in Hamilton, grew and grew, until it had a
nationwide chain of retail outlets.
Almost overnight, it's shut all those retail outlets and is in the process
of restructuring.
Colin Brown is a savvy businessman and if anyone can pull off this restructuring,
I know he can.
I'm betting that those retail outlets will remain closed and that The PC Company
will return to its roots as an efficient importer and assembler of PCs -- without
the expense of retailing, except perhaps in Hamilton.
But have you noticed the trend here?
New Zealand is a very small market by world standards and it appears as
if many local assemblers forget this.
What's more, the world has become a much smaller place these days so geographical
borders no longer protect local suppliers from competition.
For example, Australian-based Dell Computers appear to be doing a pretty
respectable job of grabbing a good share of the local market. They spend big
on advertising and have a slick website
that lets people either choose from a range of preconfigured systems or
design their own.
Then there's the effect that stores like Harvey Norman and Noel Leeming have
had on the retail PC marketplace. Many neophyte PC purchasers find it very easy
to just go to a big "friendly" appliance store and stick an HP or Compaq system
on hire-purchase. Dedicated computer stores are by comparison, often very
scary places where people speak "geek" and financing options might not be
as flexible.
But this cycle of boom and bust hasn't hit all local PC assemblers. There are
still quite a few (including the sponsor of the Aardvark PVR project) who seem
to have done extremely well by acknowledging the limitations of the local market.
I'm betting that companies with their eye on the ball will survive indefinitely
by being realistic about sales volumes and focusing on the niche areas where
they can offer very real benefits over a 16-year-old appliance store "retail
assistant" or some tele-op on the end of an 0800 line.
The PC assembly industry, it would appear, is a perfect example of Darwinism.
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