Note: This column represents the opinions
of the writer and as such, is not purported as fact
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Telecom must have known that eventually they were going to end up with a lot
of unhappy people when they launched their flat-rate SMS texting plan.
In a move clearly designed to boost the number of users of its new 027 digital
cellphone service, Telecom rushed headlong into a marketing campaign that had
at its core, the offer of unlimited txting for just $10 per month.
That Vodafone didn't try to counter this offer was a clear indication that
flat-rate texting was not really a viable economic model and that, sooner or
later, Telecom would unilaterally revoke the plan -- leaving lots of these
new customers really ticked off.
Well as they say, all good things must come to an end and that's exactly what's
happened with Telecom's "all you can eat" TXT offer.
Now, instead of being able to txt their fingers off for just $10 a month,
all those 027 customers now face the prospect of being limited to an average
of just 16 messages per day for their $10.
The Aardvark PC-Based Digital
Entertainment Centre Project
Yes, at last, this feature
has been updated again! (31 Mar 2003)
While most of us oldies send far fewer than 16 SMS messages per day,
the very market sector that was the target of the original Telecom promotion often
send many times that number -- and they're furious.
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So furious in fact that they've set up an
online petition
which has, within a few short days, already racked up well over 11,000
signatures.
That's 11,000 of Telecom's newly acquired customers who are spitting tacks
because they feel they've been duped.
And meanwhile, Vodafone is probably smiling very contentedly, having collected
$0.20 per txt from its customers and (I would expect) a small but useful sum for
delivering txts that all those 027 users have been sending its 021 users. And
don't underestimate just how much that sum might have been. I know of many
young 027 users who regularly broadcast jokes and other trivia to lists of
over 100 other mobile phone users, including plenty who have stuck with 021.
What's more, my daughter's Vodafone mobile got txt-bombed the other day by some idiot
taking advantage of Telecom's flat-rate plan. A total of over 300 txt identical
messages arrived and were duly deleted -- at what cost to Telecom I wonder?
She tells me that this is now a quite common way to piss people off -- since
it costs nothing and clogs up the recipient's SMS mailbox for hours or even
days on end.
But hang on -- surely it's better to pay just two cents per message for your
first 500 txts a month than to cough up the $0.20 that Vodafone charges -- right?
You bet it is. Yes, even after the abolition of the true flat-rate plan,
Telecom's offer remains far more attractive to power-txters. However,
they're still pee'd off because many were so naive as to expect that it was
a permanent offer.
And what's worse -- Telecom has now hinted that even the $10 per month for
up to 500 SMS messages has only a limited time left to run. TV commercials
that have just started screening advise that the offer is good only until the
end of the year -- another seven short months.
What will happen next is anyone's guess, but I suspect that unless Telecom
continue to offer a significantly lower price, many of its newfound customers
will jump ship to Vodafone out of anger when they next upgrade their phone.
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